This was my first time ordering from VPgames. I ordered a Swap Magic v3.6 and received the package 4 days from ordering time. What I received instead were 2 Swap Magic 3.8 Coders. This is fine except instead of giving me 1 DVD version and 1 CD version of the game, they sent me 2 CD versions. I could not play any of my imports or backups. I emailed customer support, received no response. I called VPgames, received no response, and posted on their support forums, no response. At this point, I am frustrated and do not know what to do.

Hello there,

I am sorry to hear about this - it sounds like a shipping error and vpgames will of course correct it for you free of charge.

Please email us at support [at] vpgames [dot] com with your order number and the situation.  This is the quickest way to reach customer support.  They will send the correct disc out to you and get you going in no time.

I am sorry for any inconvenience this may have caused you - this will be taken care of swiftly and painlessly.

Stefan

I have already emailed the support “team” three days ago, I am still waiting for a reply.